Felixstowe Area Community Transport Service - better known as FACTS - is a Community Transport Operator that has been proudly serving the local community for the last 30 years. We provide transport to anyone of any age with a physical, cognitive or sensory impairment which limits or restricts access to public transport. You are very welcome to travel with a companion or carer.

FACTS also provide essential transport links as part of the local authority 'Connecting Communities' service for those who may not have regular access to public transport. We're there to help and enable our passengers to get out and about and to live life. Whether that be getting to the shops, hairdressers, theatre, restaurants, day-care centres, medical appointments, church - enjoying hobbies and entertainment with friends and family.

Of course, the Coronavirus pandemic radically altered our day-to-day routines and FACTS has had to adapt in response. Since the start of the first national lock-down on 23 March, we supported Felixstowe Pharmacy by delivering prescriptions to all customers aged over 70. The last medicine rounds were completed on Friday 28 June, following the easing of restrictions.

In a little over three months, we delivered over 9,500 prescriptions - allowing residents to follow Government advice and substantially reduce the number of customers or friends and family having to venture out to the Pharmacy in person. The Day Lewis Group launched a fundraising campaign to show their appreciation and we have benefited from their generosity and that of their customers with more than £5,000 raised. We have also enjoyed help from the Council and other supporters who have provided grants and donations to enable us to continue to operate. More recently, we received news that we have been awarded a grant of £10,000 from the National Lottery Community Fund.

Alongside the deliveries of medication, we partnered with the BASIC Life Charity, who have continued to support those in need in our community throughout the pandemic - establishing Emergency Resource Centres from their shops in the town and in Walton from which more than 400 food parcels were prepared for us to deliver. Both shops have now reopened to the public and their pop-up shops around the local area are also able to operate once again.

We have continued throughout to provide essential travel to medical appointments and have resumed other services - acting as necessary to follow Government Advice on working safely, as well as adopting specific advice from the Community Transport Association.

The safety of our staff, volunteers and passengers is of paramount importance:

  • We have undertaken a thorough risk assessment to govern our operating procedures;
  • We have provided training to our staff and volunteers on COVID secure methods of working;
  • We use appropriate Personal Protective Equipment (PPE) and will make available face coverings to our passengers where needed;
  • We have considered vehicle seating arrangements and occupancy levels to allow social distancing; and
  • We observe and maintain strict hygiene protocols.

If you have need for our services, please do not hesitate to get in touch by calling the office on 01394 282857 or by submitting a contact form.

Thank you again for your continued support in this our thirtieth anniversary year - we remain more than ever, driven by the community, for the community.