Welcome to our website which we hope will enable you to find out what FACTS is all about - to get the most from the services we offer, or perhaps encourage you to join our team of volunteers.

Felixstowe Area Community Transport Service - FACTS - was established in 1990. We are a Community Transport Operator proudly serving the local community of Felixstowe and the surrounding area. We provide transport to anyone of any age with a physical, cognitive or sensory impairment which limits or restricts access to public transport. You can travel with a companion or carer. We also provide essential transport links under 'Connecting Communities' for those who may not have regular access to public transport. We're there to help and enable our passengers to get out and about and to live life. Whether that be getting to the shops, hairdressers, theatre, restaurants, day-care centres, medical appointments, church - enjoying hobbies and entertainment with friends and family. We cater for more than 1500 regular users each month.

FACTS is a Registered Charity (Number 1098025) formed as a company limited by guarantee which operates on a ‘not for profit' basis. We have an office within the Garrison Lane Car Park and run a small fleet of wheelchair adapted vehicles supported by a number of private car owners. All of our drivers and passenger assistants are volunteers. They are trained and qualified under the Minibus Driver Awareness Scheme (MiDAS) which is operated by the Community Transport Association. All staff and volunteers undergo Disclosure & Barring Service checks.

The aim of this website is to promote awareness of the services that we offer and to get more people from the local community on-board - whether as a passenger or a volunteer to help us to deliver those services. We will be working hard over the coming months to share stories and experiences of our staff, volunteers and service users, so check back soon, follow our social media channels or subscribe to our email update service.